Doli systems Service Operations Manager
Service Operations Manager (SOM) is a web based application that takes care of messaging needs of an enterprise. It provides the ability to receive events from applications, systems and machines. SOM has an internal intelligent engine that can be configured to reduce, categorize and enrich the events to be notified.

SOM's enterprise contact management facility provides features such as roles, responsibilities, calendaring, groups, escalation, two way messages can be routed to the right person at the right time in the right mobile device. SOM provides self subscription abilities using user subscription capabilities.

SOM provides adhoc and scheduled reporting and charting facilities to provide visibility and accountability to services provided.

SOM provides integration capabilities to enterprise application such as Tivoli TEC, ITM, Netview, Netcool Omnibus, HP OVO, HP OVW, HP Service Desk, Peregrine Service Center, Microsoft MOM, Any relational database, Oracle Application Servers, BMC Remedy, IBM Siview, etc. SOM also provides java api, soap api to integrate with any legacy application.

Many utilities have been developed in the years to import data from various flat files, excel worksheets, HR applications, etc. SOM's strength in an enterprise environment is the ability to handle large volumes of data from multiple sources and using its load balance and failover capabilities. SOM can be run on Unix and Windows environments with relational databases such as MS SQL Server, Oracle and DB2.

SOM Dashbord Screen



SOM Subscription Screen


SOM Notification Screen

SOM Report Screen